Customer Service Representative

Schaumburg, IL 60173

Posted: 10/26/2021 Industry: Clerical/Office Job Number: MB498479923 Pay Rate: 16

Job Description

ExecuTeam Staffing is hiring a team of Customer Service Call Center representatives for a healthcare insurance provider in the Schaumburg area, just steps away from Woodfield Mall! 
In this role, the ideal candidate will support our Client Services Division, ensuring quality customer service and helping families access quality health care. The Customer Service/ Call Center Representative is a pivotal member of our organization, supporting Clients and our Team! 
Long term temporary position; possible temp to hire.
Customer Service Representative’s responsibilities:
  • Answer incoming phone calls answering questions regarding healthcare insurance programs
  • Accurately enter data into corresponding fields within various software programs 
  • Identify and correct data entry errors using appropriate quality control methods 
  • Perform related tasks like scanning and filing documents 
  • Manage and organize records and files 
  • Prepare relevant reports as needed 
  • Provide general data entry support across Client Services Division

To be considered for the Call Center position, you will need the following:
  • Minimum 1 year Call Center experience
  • Team Player with excellent communication skills 
  • Passion for helping people
  • Willingness to learn 
  • Strong PC Proficiency 
  • Ability to maintain confidentiality of personal health information
  • Ability to handle a high volume of work in a fast-paced environment 
  • In-Office position (NOT REMOTE) 
Please read the qualifications for this position carefully. The successful applicant will have to get up to speed quickly after hired and therefore, the client will only consider those who meet all the criteria listed above. 

Company culture & perks
  • Contract Position through the Holidays 
  • Includes a paid training class for 4 weeks to allow you to be successful in your role
  • Work schedule Monday thru Friday 830am to 5pm during your first week of training.  Final work schedule will be Monday thru Friday either 930am-6pm or 10am-630pm.
  • Restaurants and shopping nearby-steps away from Woodfield Mall!
  • Support families with their healthcare related needs and provide quality Customer Service Support
When you work as a contract employee through ExecuTeam Staffing, you are eligible to enroll in medical, dental and vision insurance, as well as 401K, direct deposit, and our referral bonus program!

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