search Jobs
Search our current openings and apply online today.
Client Relations Representative
Buffalo Grove, IL 60089 US
Job Description
- Handle a continuous flow of inbound calls and emails
- Create and manage customer service tickers, handling open tickets from start to finish
- Provide customer service while documenting continuous touchpoints with customers
- Provide customer assistance to troubleshoot technical issues
- Investigate and resolve cases while problem-solving with a high customer focus
- Provide a positive customer experience while building a lasting rapport
- Relationship development, providing a positive customer experience while building a lasting rapport
- Identify trends to enhance customer experience
- Soft selling
- Schedule and document preventative maintenance (PM)
- Process sales orders, coordinate return authorizations, and check product and service availability
- Effectively listen to ensure customer perspective is understood and provide feedforward on customer journey improvements
- Deescalate tense situations and provide a calming presence
- Coordinate and partner with various departments, engaging in effective interdepartmental communication
- Be knowledgeable about current company policies, procedures, and directives
- Continues improvement towards what the company does to support the business and success of internal and external customers
- Work within our CRM and ERP systems, Salesforce and NetSuite
- Minimum 2 years of customer service experience
- High school diploma or equivalent experience
- Positive attitude and approach to the job responsibilities
- Knowledge of Microsoft applications including MS Office, Excel, PowerPoint, and Outlook
- Excellent organizational skills
- Initiative
- Problem Solving/Analysis
- Capacity to understand technical devices and processes
- Ability to work in a dynamic environment and effectively adapt to change
- Ability to prioritize and multitask
- Communication Proficiency
- Effective listening skills
- Ability to retain large amounts of information
- Proficient with navigating multiple systems at once
- Proven ability to work effectively under pressure
- Direct hire opportunity and benefits package
- Right off IL-22 & US-45
- Company has been in business for over 20 years
- Opportunity to work for a globally recognized organization
Meet Your Recruiter
Ilana Cousineau
Staffing Consultant
With 5 years of staffing experience, Ilana joined ExecuTeam in 2022 as a staffing consultant. She was responsible for overseeing store team recruitment, talent development, operational process, and growing sales. As a leader of full-cycle recruitment, Ilana is skilled in finding talent, processing background checks and I-9s, and managing new employee onboarding. Her greatest personal achievement is taking a failing sales department, hiring an entirely new team, and a year later becoming a top 5 performing team in the country. Hard-working and compassionate, Ilana speaks fluent Russian and Lithuanian languages.
Ilana is an avid fan of artistic gymnastics and hopes to attend a gymnastics competition at the summer Olympics.