Call Center Representative
Call Center 1-year experience required.
Manages incoming calls on several lines simultaneously, using a multi-line, computerized ACD Call Manager phone system.
Provides professional and prompt service to connect callers with destination phone users, internally and externally, using excellent customer service and phone etiquette.
Provides general information regarding campus and programs using printed and electronic reference materials.
Provides information regarding deadlines, dates, schedules and events.
Accesses information from various websites and databases in order to respond appropriately to inquiries.
Enters call log information into the ServiceNow ticketing system.
Responsible for other reasonable, related duties as assigned.
Able to type 50 to 60 WPM.
Must Live on the North Side of Houston.
High School Diploma or Equivalent required.