Call Center Representative

Houston, TX

Post Date: 12/04/2017 Job ID: 00002SF5 Industry: Customer Service Pay Rate: 10.00 - 10.00
Holiday Help for a Northwest Houston Call Center. One month assignment in a fast-paced environment.
Call Center 1-year experience required.
Manages incoming calls on several lines simultaneously, using a multi-line, computerized ACD Call Manager phone system.
Provides professional and prompt service to connect callers with destination phone users, internally and externally, using excellent customer service and phone etiquette.
Provides general information regarding campus and programs using printed and electronic reference materials.
Provides information regarding deadlines, dates, schedules and events.
Accesses information from various websites and databases in order to respond appropriately to inquiries.
Enters call log information into the ServiceNow ticketing system.
Responsible for other reasonable, related duties as assigned.
Able to type 50 to 60 WPM.
Must Live on the North Side of Houston.
High School Diploma or Equivalent required.

Jennifer Stevenson

Jennifer joined our team in July 2016. Native to Houston, she has also lived in Temple, TX, Denver, CO and Oceanside, CA, but she simply cannot stay away from the Bayou City! Prior to working with ExecuTeam, Jennifer led the Giving Choices Campaign for Halliburton. She is currently working on her staffing certification and is proud to be published in the International Library of Poetry. Jennifer finds daily fulfillment in her joy of helping the lives of others and of course, her family. She has 3 boys and 2 cats, Boone and Batman. When she’s not helping candidates find success, she enjoys spending time with her boys, playing baseball and board games, being a Team Mom Coordinator on the Board of Directors for Missouri City Little League, and cooking (but NOT doing laundry). Jennifer is thrilled to be a part of ExecuTeam and is looking forward to meeting you!

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