Bilingual Customer Service Representative
Research, analyze and resolve customer problems and inquiries.
Provide information on ordinances.
Receive calls, using the Auto Call Distribution System to provide customer information on accounts.
Provide general information to customers regarding account balances, delinquent accounts and make any adjustments.
Perform data entry activities to record customer information.
May distribute forms to customers and refer those who require financial assistance to appropriate agencies.
May verify new customer accounts with other utility companies.
Long term temporary position.
May work with other agencies on billing issues as needed.
May create project numbers for remodeling and new construction of commercial and residential buildings.
Work schedule: Mon - Fri 10: 15AM-7: 15PM
This Company has direct dealings within the community. You can feel secure in your position knowing that this company is here to stay.
Strong foundation in training employees
Endured challenging economic cycles and have shown to be stable and secure
Growth oriented company with immediate plans for expansion
Direct contact with the community that you live in!
Recognition, cultivation and rewards for your talent
Opportunities for challenges, learning and advancement with a company aligned with a long term aggressive growth strategy
Numerous tenured professions with experience and knowledge from which to learn
Downtown Houston location offering FREE PARKING!
HS Diploma or GED Required
Six months of administrative or customer service related experience are required.
Bilingual (English/Spanish), and or English speaking candidates
Must have good phone etiquette
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc.
Ability to commit to position on a long term basis
Candidates must be able to pass a pre-employment criminal background check and drug screen